FAQs

Framing & Display: Display artwork away from direct sunlight, high heat, and humid environments like bathrooms or near radiators. Always use UV-protective glass or acrylic and acid-free archival mats when framing to prevent fading and discoloration over time.

Cleaning Originals: Lightly dust original paintings using a clean, soft, dry feather duster or dry painter's brush. Never use water, liquid cleaners, chemicals, or damp cloths, as moisture can compromise the paint layers and varnish.

Cleaning Glass & Prints: For framed prints, spray glass cleaner directly onto a microfiber cloth—never directly onto the frame or glass—to prevent liquid from seeping behind the glass and damaging the paper.

Storage & Handling: Always handle unframed prints and paintings by the edges with clean, dry hands (or cotton gloves) to avoid transferring skin oils. Store unframed pieces flat in acid-free archival sleeves rather than rolled in tubes for long periods.

For any press enquires please send an email to caitlin@caitlinmacneil.com with the subject PRESS.

Prices listed on caitlinmacneil.com do not include local taxes, customs duties, or import fees. For orders shipped outside of Canada, any additional charges incurred upon delivery are the responsibility of the customer. We recommend contacting your local customs office prior to placing an order to estimate potential import costs.

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Prints are packaged with archival materials such as corrugated cardboard backing and acid-free plastic slips made from polyethylene, shipped in a kraft catalog mailer.

Paintings on panel or canvas are carefully wrapped in moisture-resistant glassine paper to protect the painted surface. We then safeguard the edges with rigid corner protectors and wrap the piece in dense bubble wrap before sealing it inside a sturdy shipping box.