Privacy Policy

Effective Date: August 28th, 2026

Last Updated: August 28th, 2026

This Privacy Policy describes how Caitlin MacNeil (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from caitlinmacneil.com (the “Site”).

As a business operating in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Personal Information We Collect

We collect personal information that you provide directly to us when you interact with our Site, make a purchase, or communicate with us.

  • Order & Customer Details: Name, billing address, shipping address, email address, phone number, and payment details (processed securely via third-party processors).

  • Communications: Information provided when you fill out a contact form, request a custom commission, or subscribe to our newsletter.

  • Device & Usage Data: Automatically collected data when you browse the Site, including your IP address, browser type, operating system, pages viewed, and cookie data.

2. How We Use Your Information

We use your personal information for the following business purposes:

  • Fulfilling Orders: Processing payments, arranging shipping, sending order confirmations, and providing invoice or tracking details.

  • Customer Support: Responding to inquiries, managing returns, or addressing issues with your orders.

  • Marketing Communications: Sending newsletters, updates, or promotional offers if you have explicitly opted in. You may unsubscribe at any time.

  • Site Improvement & Analytics: Understanding how visitors interact with our website to optimize design, navigation, and product offerings.

  • Legal Compliance: Complying with applicable Canadian tax, accounting, and legal requirements.

3. Consent

By using our Site, placing an order, or providing personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

  • Express Consent: We obtain your explicit consent for marketing communications (e.g., newsletter sign-ups).

  • Implied Consent: When you provide personal information to complete a transaction, verify your credit card, or arrange a delivery, we imply that you consent to our collecting and using it for that specific reason only.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who assist us in operating our business:

  • Payment Processors: Such as Stripe or PayPal, to securely handle transaction data.

  • Shipping Carriers: Such as Canada Post, UPS, FedEx, or DHL, to deliver physical goods to your shipping address.

  • E-Commerce & Website Hosting: Hosting platforms (e.g., Squarespace, Shopify) that support our online store functionality.

These third-party service providers have access only to the information necessary to perform their specific tasks and are obligated to protect your data.

5. International Data Transfers

Some of our third-party service providers (such as payment gateways or website hosts) may be located outside of Canada, including in the United States. As a result, your personal information may be stored or processed on servers in foreign jurisdictions and may be subject to access requests from foreign courts, law enforcement, or national security authorities under local laws.

6. Data Security & Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information against loss, theft, unauthorized access, disclosure, or modification.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Privacy Rights (PIPEDA)

Under Canadian privacy legislation, you have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request that we correct or update incomplete or inaccurate information.

  • Withdraw Consent: Withdraw your consent for us to use your data (such as unsubscribing from marketing emails) at any time, subject to legal or contractual restrictions.

To exercise any of these rights, please contact our Privacy Officer using the details below.

8. Cookies & Tracking Technologies

We use cookies and similar tracking tools to analyze web traffic, remember customer preferences, and improve user experience. You can choose to disable cookies through your browser settings, though doing so may affect certain features of the Site.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will take effect immediately upon posting to the Site. We encourage you to review this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact me at:

Caitlin MacNeil

Attn: Caitlin MacNeil

Email: caitlin@caitlinmacneil.com

Location: Halifax, Nova Scotia, Canada